FOR INVESTOR'S ATTENTION

BEWARE OF FIXED/GUARANTEED RETURNS

• Sapphire Broking does not offer any fixed or guaranteed returns on your investments
• Any individual or organization offering fixed returns or capital guarantees is NOT doing so on behalf of Sapphire Broking
• Trading and investing in securities market is subject to market risks
• Be wary of anyone promising guaranteed returns or unrealistic profit schemes

TRADING & INVESTMENTS ONLY THROUGH OFFICIAL CHANNELS

• Execute trades ONLY through Sapphire Terminal, our official website, or mobile app
• Sapphire NEVER asks you to trade through WhatsApp, Telegram, or other messaging platforms
• Do not share OTPs, passwords, or account details on any unofficial communication channels
• Fund transfers should only be made to official Sapphire Broking bank accounts as specified during account opening

DIGITAL CONTRACTS & COMMUNICATIONS

• Contract notes, margin statements, and official confirmations are sent ONLY from authorized domains (@sapphirebroking.com)
• Digital contract notes are issued for all trades executed through our platform
• Please verify the details of all trades in your contract notes promptly
• Report any discrepancies within 24 hours of receiving the contract note

KYC IS ONE TIME EXERCISE

• KYC (Know Your Customer) documentation is a one-time exercise while dealing in securities markets
• If you have already completed KYC with any SEBI registered intermediary, you need not undergo the same process again when you approach Sapphire Broking
• Update your KYC information whenever there is a change in the details provided earlier

NO NEED TO ISSUE CHEQUES BY INVESTORS WHILE SUBSCRIBING TO IPO

• No need to issue cheques by investors while subscribing to IPO
• Just write the bank account number and sign in the application form to authorize your bank to make payment in case of allotment
• No worries for refund as the money remains in investor's account

PREVENT UNAUTHORIZED TRANSACTIONS IN YOUR ACCOUNT

• Update your mobile numbers/email IDs with Sapphire Broking
• Receive information of your transactions directly from Exchange on your mobile/email at the end of the day
• Verify the authenticity of every SMS/email related to your trades before taking action
• If you notice any discrepancy in your account, report it immediately to Sapphire's customer support

PREVENT FRAUD: UPDATE YOUR MOBILE NUMBER AND EMAIL ID WITH YOUR STOCK BROKER

• Do not keep financial details in your email/mobile that can be used to access your trading account
• Update your contact information promptly when changed
• Regularly review your account statements and trade confirmations
• Ensure your device has updated security software

REGISTER YOUR COMPLAINT ON SEBI SCORES PORTAL

• Register your complaints against Sapphire Broking or any other SEBI registered intermediary on SEBI SCORES portal (https://scores.gov.in)
• For any grievances, first approach Sapphire Broking's designated grievance officer
• If not satisfied with the resolution, you can escalate to the relevant stock exchange
• SEBI SCORES should be approached if your complaint is not resolved satisfactorily by the stock exchange

DEALING WITH AUTHORIZED PERSONS/SUB-BROKERS

• Sapphire Broking may appoint Authorized Persons (APs) in accordance with regulatory guidelines
• Verify if an AP is registered with Sapphire Broking by checking our website or contacting customer support
• Do not deal with unregistered intermediaries
• All payments and securities should be transferred only to/from Sapphire Broking's designated accounts, not to any AP's account

ADDITIONAL SURVEILLANCE MEASURE (ASM) & GRADED SURVEILLANCE MEASURE (GSM)

• Exchanges regularly flag securities under ASM and GSM frameworks for increased surveillance
• Trading in these securities may involve higher margin requirements and other restrictions
• Exercise caution while trading in securities placed under these surveillance measures
• For detailed information, visit the exchange websites or check Sapphire Terminal for notices

UPI MECHANISM FOR PUBLIC ISSUES

• Use UPI (Unified Payment Interface) to invest in public issues (IPOs, Rights Issues, etc.)
• Ensure your UPI ID is linked with your bank account and is 2FA protected
• Verify all UPI mandate requests carefully before approving
• Authenticate the mandate request only when you have applied for the public issue

BE CAUTIOUS OF FICTITIOUS CALLS/MESSAGES/OFFERS

• Sapphire Broking never solicits funds or securities through unauthorized channels
• Be cautious of unsolicited investment advice through calls/SMS/emails
• Sapphire does not offer portfolio management services or assured returns
• No employee or representative of Sapphire is authorized to guarantee profits

PROTECT AGAINST SHORT/NON-RECEIPT OF FUNDS OR SECURITIES

• In case of disputes regarding short/non-receipt of funds or securities, first contact Sapphire's customer support
• If not resolved, approach the concerned stock exchange with complete details
• Keep all evidence of your transactions, communications, and payment records
• Time-bound reporting increases chances of resolution

RUNNING ACCOUNT AUTHORIZATION

• Running Account Authorization is not mandatory
• It allows Sapphire to maintain your funds/securities to meet your trading requirements
• The authorization is valid for a maximum period of one year at a time
• You have the right to revoke this authorization at any time

INACTIVE/DORMANT ACCOUNTS

• Trading accounts with no transactions for 12 months are marked as "Inactive" or "Dormant"
• To reactivate, you need to submit a request with necessary documents as per the regulatory requirements
• Sapphire may levy charges for maintaining/reactivating dormant accounts as per the schedule of charges

MARGIN FUNDING/PLEDGING OF SHARES

• Margin funding involves pledge of client securities with the clearing corporation
• Carefully read the terms and conditions of the margin funding facility
• Obtain mandatory quarterly/monthly statement of funds and securities
• Any disputes regarding such statements must be raised within 7 working days

RISKS RELATED TO TRADING IN DERIVATIVES

• Derivatives trading involves substantial risk of loss and is not suitable for all investors
• Only risk capital should be used for derivatives trading
• Understanding of derivatives products is essential before trading
• Higher leverage can lead to larger profits as well as larger losses

CAUTION AGAINST ASSURED/FIXED RETURNS SCHEMES

• Market investments are subject to market risks and there can be no guaranteed returns
• Be wary of schemes promising regular/fixed returns through trading
• Report any entity offering fixed returns through trading to SEBI or the exchanges
• Safeguard yourself from unauthorized money collection schemes

INVESTOR CHARTER

The Investor Charter of Sapphire Broking outlines the services provided to investors, their rights, and the complaint handling mechanism. You can access our Investor Charter on our website: www.sapphirebroking.com/investor-charter

CONTACT US FOR GRIEVANCES

REPORT UNAUTHORIZED SOLICITATIONS

INVESTOR EDUCATION